Refund policy
REFUND, CANCELLATION, AND REPLACEMENT POLICY
Last updated: September 20, 2026
Tac Slaps creates made-to-order custom products. Because each order is produced using customer-selected specifications and artwork, custom products cannot ordinarily be returned or resold. We stand behind the quality and accuracy of our work and will make eligible problems right.
ORDER CANCELLATIONS
You may cancel a custom order for a full refund at any time before you approve the digital proof. To request cancellation, email orders@tacslaps.org with your order number.
Once you approve the proof, production may begin immediately. Orders cannot be canceled, changed, or refunded after proof approval except when Tac Slaps makes an error or the finished product is defective, damaged, or materially different from the approved proof.
PROOF APPROVAL
Every custom order receives a digital proof before production. You are responsible for reviewing all artwork, spelling, colors, dimensions, quantities, cut lines, orientation, and placement shown in the proof.
Tac Slaps will not begin production until approval is received. Production and turnaround estimates begin after proof approval, not when the order is initially placed. Delays in responding to a proof will delay production and delivery.
Approval authorizes Tac Slaps to produce the order as displayed. Customer-approved spelling, design, sizing, placement, or other artwork issues are not eligible for a refund or free reprint.
If submitted artwork is corrupt, unreadable, password-protected, mislabeled as a PDF, contains unsafe code, or otherwise cannot be used for production, the order will be placed on hold while replacement artwork is requested. Such a file does not create a right to rush service, a guaranteed original delivery date, or a refund after proof approval or production has begun.
The customer is responsible, to the extent permitted by law, for reasonable additional costs and delays directly caused by an unusable file. Tac Slaps will disclose any additional charge and obtain approval before performing chargeable corrective work.
CUSTOM-PRODUCT RETURNS
We do not accept returns or exchanges for custom products based on changed preferences, ordering the wrong size, ordering the wrong quantity, or approving an incorrect proof.
Do not mail products back unless Tac Slaps specifically requests a return. An unauthorized return does not guarantee a refund.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Contact us within 7 calendar days after delivery if an order arrives damaged, contains the wrong product or quantity, or has a manufacturing defect.
Email orders@tacslaps.org and include:
• Your order number;
• A description of the problem;
• Clear photographs of the product, packaging, and shipping label; and
• The quantity affected.
If the claim is approved, Tac Slaps will, at our option, replace or reprint the affected products at no additional cost. If a replacement cannot reasonably be provided, we will issue a refund for the affected products and applicable shipping charges.
These remedies do not limit any rights that cannot legally be waived.
Minor variations normal in custom printing—including reasonable differences between screen colors and printed colors, slight cut or placement variation, and small differences between production runs—are not defects when the product remains materially consistent with the approved proof.
MISSING OR LOST SHIPMENTS
If tracking shows no delivery after the estimated delivery period, email orders@tacslaps.org within 14 calendar days after the last estimated delivery date. We may ask you to confirm the shipping address and cooperate with a carrier inquiry.
When a carrier confirms that a shipment was lost before delivery, Tac Slaps will replace the order or provide an appropriate refund.
Tac Slaps is not responsible for theft or loss after a carrier records delivery to the address supplied at checkout, except where otherwise required by law. We will help you pursue any available carrier remedies.
REFUND PROCESSING
Approved refunds are issued to the original payment method. Banks and payment providers may require additional business days to post a refund.
Original shipping charges are refundable only when required by law or when the refund results from a Tac Slaps error, qualifying defect, or confirmed carrier loss.
CONTACT
Questions or claims concerning an order should be sent to orders@tacslaps.org.